Online Support Phone & Email Support ASE2000 Test Set Support

History   SUBNET Solutions Inc., created by the merger of Demand Side Solutions and Protocol Technologies, has specialized in substation and distribution automation and networking since 1993. SUBNET focuses on providing the highest quality software products, training and system integration services to electrical utilities and Utility OEM vendors worldwide. SUBNET is now one of the world’s leading suppliers of electric utility substation networking services, SCADA protocol testing equipment, communications protocol training services and system integration. In September 2000, SUBNET Solutions Inc. (SUBNET) and Applied Systems Engineering, Inc. (ASE) entered into a cooperative relationship that covers product development, sales, and marketing activities. Integrating the various products and services from both firms will accelerate development of new protocol communication products and services, and greatly enhance customer service and support. SUBNET Solutions is pleased to offer the following Annual* Support Contracts for your consideration, discounts for 20, 40 and 60 hours exist. Please contact SUBNET Solutions for more details.   Support Options     COMPLETE SUPPORT CONTRACT: The complete support contract provides you with the tools and all of SUBNET Solutions service options. ASE 2000 PCM-RS     ASE2000 Test Set for operation on laptop computers. Includes ASE dual-channel, cables, adapters, software, and documentation. Protocol Capture File Analysis Online Support Phone and Email Support 24 Hour turn around on any issue Billed in ½ hour increments Report that includes:     Problem Encountered     Steps taken to resolve problem     Resolution     Time billed per support issue. Billed every 10 hours or every month   FULL SUPPORT CONTRACT: The full support contract similar to the complete contract is for owners of the ASE 2000 test set, who would still like the all of the service options. Protocol Capture File Analysis Online Support Phone and Email Support 24 Hour turn around on any issue Billed in ½ hour increments Report that includes:     Problem Encountered     Steps taken to resolve problem     Resolution     Time billed per support issue. Billed every 10 hours or every month   BASIC SUPPORT CONTRACT: The Basic support contract is for those who would like the phone and email support. No capture file analysis is included. Phone and Email Support  24 Hour turn around on any issue Billed in ½ hour increments Report that includes:     Problem Encountered     Steps taken to resolve problem     Resolution     Time billed per support issue. Billed every 10 hours or every month Please Note: You may upgrade to any other service option at any time. The cost will be reflected at next invoice. *Support contracts are limited to 10 hours, billed in minimum ½ hour intervals.